Return & Refund Policy

Return Policy, Refund, Cancellation and shipping charges policy

We do our best to ensure that the products you order are delivered according to your specifications. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

Products delivered do not match your order;
Products delivered are past or near to its expiry date (medicines with an expiry date of less than 3 months shall be considered as near expiry);
Products delivered were damaged in transit (do not to accept any product which has a tampered seal):

If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

If there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 7 days from the delivery of the product. One Bharat Pharmacy reserves the right to cancel the Return request, if the customer reaches out to One Bharat Pharmacy after 7 days of delivery.

Upon receiving your Return/Refund request, One Bharat Pharmacy shall verify the authenticity and the nature of the request. If One Bharat Pharmacy finds that the request is genuine, it will initiate the Return and Refund process.

Any wrong ordering of product doesn’t qualify for Return;
Batch number of the product being returned should match as mentioned on the invoice;
Return requests arising due to change in prescription do not qualify for Return;
Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
Partially consumed strips or opened bottles do not qualify for Return, only fully unopened strips or products can be returned.

For any further Refund related information, please write to

Non – Returnable Categories

Baby Care:
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Food and Nutrition:
Health Drinks, Health Supplements

Healthcare Devices
Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors

Sexual Wellness
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits

Temperature Controlled and Speciality Medicines
Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

You can raise a request to return your items with these simple steps:

For Return intimation, Log into your One Bharat Pharmacy account
Go to ‘My Orders’
Click on 'Return Order' and fill in the details and raise a return request


One Bharat Pharmacy customer care team will verify the claim made by the customer within 72 business hours from the time of receipt of complaint.
Based on the item, your request may be automatically approved or you may be contacted for more details.
Once the claim is verified as genuine and reasonable, you'll get an email and SMS confirming that your request is being processed.
One Bharat Pharmacy will initiate the collection of products after which you will get a replacement or refund.
The customer will be required to pack the products in original manufacturer’s packaging
Refund will be completed within 30 days from date of reverse pick up (if required).
For any other help related to refund, please call us at +91 8989689896 (between 10am and 8pm) or Chat with us from 10 AM to 8 PM, Monday to Sunday.

When will I get my refund? 

The refunds usually depend on the acquiring bank and issuing banks for processing the amount back into your account.

Credit / Debit cards / Net banking Account: 5-7 business days
UPI Linked Bank Account: 10-12 days
Wallets: 3-5 days
Cash on Delivery Orders: NEFT to Bank Account, 3-5 Business days

For any further Refund related information, please write to


Customer cancellation:

The customer can cancel the order for the product till One Bharat Pharmacy ship it. Orders once shipped cannot be cancelled.

One Bharat Pharmacy cancellation:

There may be certain orders that One Bharat Pharmacy unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified.

One Bharat Pharmacy also reserves the right to cancel any orders that it meets with the below mentioned criteria
Bulk quantity, Invalid address, any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order.


Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to

Got a question? Click the Chat support icon on the bottom right corner of this page to get instant support.